Focus Groups


Focus Groups

Crestline holds focus group sessions with industry ergonomists, customers and key EMS stakeholders in order to provide the best ambulance design.  Through a user-centered approach, Crestline's maintains its position as an industry leader in ambulance ergonomics by incorporating the design principles of safety, comfort, productivity and efficiency.

"Thank you for including us in the user group focus meeting. It was beneficial to hear from other providers. I especially like the focus around safety and ergonomics, hats off to your company for recognizing the importance of these two issues. I sincerely thank you and your company for your generosity and hospitality. All of your staff were very professional and welcoming. Crestline appears to be a great place to work and team to be a part of."

- Rick Wagner,
Director Out State and Ancillary Services, North Memorial Ambulance, Brooklyn Center, MN.

Crestline provides vehicle orientations as well as equipment operating and maintenance training sessions, to ensure our customers have a thorough understanding of their ambulance and the equipment inside.


  ICON 2.0 Ergonomic Design Review 
Human Factors North Inc. (HFN), an ergonomics and human factors consulting firm, works with Crestline to implement ergonomic improvements and field trials to obtain important feedback from paramedics. HFN has conducted an ergonomic design review of the ICON 2.0 ambulance. The front cab and patient compartment were evaluated to ensure a comfortable, safe and efficient work environment for paramedics.
PCC Fleet Round Table

During the Paramedic Chiefs of Canada Conference hosted in Saskatoon in June, 2016, Crestline held a fleet meeting with several industry professionals. Topics included a debriefing on the ICON-IPTS Beta Trial from Paul Charbonneau, Director and Chief of Frontenac Paramedic Services. Updates were also presented by Ferno AceTech, Ford Canada and Liquid Spring.

Stryker Emergency Cot Training

Crestline hosted a Stryker Emergency Cot Training Session on the Stryker Power Pro XT and the MX-Pro R3. Paramedic from Regina Qu'Appelle Health Region and WPD Ambulance participated in the training.


ICON IPTS Beta Trial
The ICON 2.0 ambulance was a result of a joint collaboration to develop and trial the next generation ambulance of the future. A field trial with Frontenac Paramedic Services commenced in 2015 to test the ambulances ergonomic design and the equipment inside, including the Ferno Integrated Patient Transport System (IPTS), iN∫X cot, iNTraxx storage system and the AceTech Vehicle Intelligence System.


FleetMax Egonomic Design Review
Human Factors North evaluated the FleetMax ambulance through a detailed design review of the front cab and patient compartment. While some of the existing design features exemplified best practice, others required design improvements. Within a matter of months several design changes were implemented, resulting in a more ergonomically-sound ambulance.

Ambulance Design Review
Crestline hosted two separate groups of industry-specific representatives whose shared interest is to improve ambulance design. Presentations and discussions were held with Crestline's CEO, sales and engineering staff along with Crestline customers, key EMS Services and HFN ergonomists. Thank you to BC Ambulance, Alberta Health Services, Medavie, Manitoba Health, Toronto Paramedic Services, North Memorial Ambulance and Human Factors North for their participation.